Refund policy

In the case that you are not entirely satisfied with your purchase, we would like to help.

Returns are accepted within 14 days of the delivery date. All items must be unworn, unwashed, in the original packaging and all tags must still be attached.

You will be responsible for the cost of returning the item(s). We recommend using a tracked service and obtaining proof of postage as unfortunately we will not be responsible for returns lost or damaged in transit.

A refund will be issued to your original payment method within 10 days of us receiving the item back.

If you need to return any items, please contact us with your order number at info@theneutralbabyclub.co.uk

Sale items are non-returnable.

Personalised items are non-returnable.